Privacy Policy

Elaine Automations LLC
Effective Date: 31 March, 2026

This Privacy Policy explains how Elaine Automations LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your information when you use our website, services, automations, funnels, and related systems.

1. Information We Collect

Information You Provide:

We may collect information you voluntarily provide, including:

name
email address
phone number
business name
billing information
contact lists and customer data you upload
communications with us
application login information

Automatically Collected Information:

We may collect:

IP address
browser type and device information
pages visited and actions taken
timestamps and referral URLs
cookie and tracking data

2. How We Use Your Information

We use information to:

provide and operate our services
build and manage automations
communicate with you
process payments
provide customer support
improve performance and user experience
maintain records
comply with legal obligations
protect against fraud or misuse

3. How We Share Information

We may share information with:

service providers (CRM, hosting, messaging platforms, payment processors)
contractors and vendors assisting in operations
legal or regulatory authorities when required

We do not sell your personal information.

4. Data Roles (Controller vs. Processor)

For the purposes of applicable data protection laws:

You (the client) are the Data Controller of any personal data you collect, upload, or use in connection with our services.
Elaine Automations LLC acts as a Data Processor that processes data on your behalf strictly to provide the services.

You are solely responsible for:

determining the lawful basis for collecting and using personal data;
ensuring that your data collection practices comply with applicable laws;
providing required privacy notices to your contacts; and
obtaining valid consent where required.

We process data only based on your instructions and are not responsible for how you collect, use, or manage personal data.

4. Third-Party Platforms

Our services rely on third-party platforms (including CRM and messaging providers). Your data may be processed by these platforms according to their own terms and privacy policies.

We are not responsible for third-party practices.

5. SMS and Email Communications

If you provide consent, we may send emails or SMS messages related to services, updates, or marketing.

Client Responsibility for Consent and Opt-In

If you are a client using our systems to send messages, you acknowledge and agree that:

you are solely responsible for obtaining all required consent before sending SMS or email communications;
such consent must meet all applicable legal, carrier, and platform requirements (including express written consent where required);
you must clearly disclose what users are opting into, including message frequency, purpose, and any applicable fees;
you must maintain verifiable records of consent for each contact;
you must provide a clear and functioning opt-out mechanism (e.g., "STOP" for SMS, unsubscribe links for email);
you must honor opt-out reque

6. Data Retention

We retain information only as long as necessary to: